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Payment

Payment is to be made at the time of purchase via Paypal.

This doesn't mean you have to have a Paypal account, you can select the option to pay with your credit card when you arrive at the paypal site. I am happy to ship anywhere in the world but please note that the buyer is responsible for whatever internal customs tax may be due which will vary from country to country, so it is worth checking with your own Tax office.

Jewellery postage

I post out using Royal Mail First Class to UK addresses and Airmail to the rest of the world, which does not include tracking, although I do keep a Certificate of Posting. I won't usually send 'signed for' unless requested. Following receipt of payment, items will be shipped within 2-5 working days

It is very rare that a package is lost. Packages can occasionally be held up along the way which may mean that your item takes a little longer to reach you. Please contact me if you are concerned. Mail is not considered lost until 25 business days have passed. If your item has been lost then I will of course send a replacement but please bear in mind that I cannot do this until 25 business days have passed.

All international packages have a customs declaration. I cannot mark items as gifts - this is illegal. For items being shipped overseas please be aware that you are responsible for any taxes the parcel may incur.

Knitted Taxidermy postage

Price on application.

Refunds and exchanges

My main concern is that you are happy with your purchase but I appreciate that it is sometimes difficult to buy based on a picture. If when you receive your purchase you decide that it isn't suitable please contact me within 48 hours to discuss. I will offer either a refund or exchange  upon receipt of the returned (unworn) item (provided that you contact me to cancel within 14 days of you receiving it and it is posted to me within 14 days after that). I cannot issue refunds for items that have been worn unless they are faulty. For hygiene reasons earrings cannot be returned. You must ensure that you obtain a proof of posting and/or adequate insurance/delivery confirmation if returning a package as I am not responsible for any items that are lost/damaged while in transit to me. I can only refund basic postal charges. Items must be returned unworn and in the original packaging.

Legal stuff

All images and designs © 2014 – 2014 Alison Young Jewellery. All rights reserved.